Unified Communications (UC) is often seen as a solution for the enterprise, where internal productivity is the main benefit. What impact can Unified Communications have on the customer facing side of your business, and how can UC help cut costs and improve both service quality and customer satisfaction?Aspect commissioned this research to examine the role that Unified Communications could play in helping European contact centers achieve these three key objectives. Find out in our free report what 270 interviewees from across Europe believe the influence of Unified Communications on customer contact will be. 83% of European contact centers believe that UC will be a competitive differentiator in the future! The respondents believe that UC will be driven by the customer service as well as by the IT department. Enhanced productivity and more efficient processes are seen as key advantages of Unified Communications. Two thirds of respondents agree that UC will bring companies across Europe a cost advantage over the next 3-5 years.